Business Capability Heatmap — Example from SaaS Driving School context
According to Ulrich Homann: “A business capability is a particular ability or capacity that a business may possess or exchange to achieve a specific purpose or outcome.”
In continuation to my previous post on statification of stakeholder understanding this post outlines the heatmap from the context use case of Driving school SaaS Platform. There is already good posts available on how to do a Business Capability Heatmap here and here . According to TOGAF the heatmap helps to assess maturity, effectiveness, performance, and the value or cost of each capability to the business.
Its important to note that Business Capability Heatmap can be built based on different Point of Views (POVs) like Strategic contribution, Performance/effectiveness, Revenue contribution, Cost contribution Coverage (the degree to which each business capability is used by more than one business unit) and Criticality. These different POVs can help in building the capability roadmaps enabling Capability based planning. The example shown here on the Driving School capability maps helps you to gain perspective on how heatmaps can help you to prioritize and focus on the capability area where more attention needs to be provided.
The same heatmap can be driven based on Investment strategy or Capability Maturity. In the next post we will look at the same example with Archimate specification diagrams on different point of views mapping.
